Shipping Policy

Shipping Policy for Art by Docswan

 

Order Processing Times

    •    Original Art & Mixed Media: Orders are processed and shipped within 7 days of purchase.

 

Packaging

    •    Securely packaged in adjustable corrugated inserts, cardboard or custom boxes, depending on size and fragility.

    •    All packages include a packing slip and, where applicable, a Certificate of Authenticity.

 

Shipping Methods & Carriers

    •    Domestic Shipping: USPS, UPS, and FedEx are available. Carrier is chosen based on artwork size, value, and destination.

    •    International Shipping: Available for standard artwork sizes. Shipping times and eligibility depend on destination; customs duties and taxes are the buyer’s responsibility.

 

Shipping Rates

    •    Local Delivery (within 10 miles): Free; $5 per additional mile beyond 10 miles.

    •    Domestic Shipping: Calculated at checkout based on artwork size and destination.

    •    Free Shipping: Orders over $2,500 qualify for free shipping within the United States.

    •    International Shipping: Rates calculated at checkout. Customer is responsible for any import duties or taxes.

 

Estimated Delivery Times

    •    Domestic: 5–7 business days after shipment for ground services.

    •    International: 7–25 business days, depending on location and carrier.

    •    Expedited Options: Available at additional cost; contact us for urgent requests.

 

Order Tracking

    •    Once shipped, customers receive a confirmation email with tracking information.

 

Insurance & Liability

    •    All shipments are insured for the value of the artwork.

    •    Art by Docswan is not responsible for shipping delays caused by carriers, customs, or peak seasons.

 

Special Requests

    •    For rush orders, gifting, or delivery to alternate addresses, contact customer service before ordering.

International Taxes & Duties

    •    Import taxes and duties are not included in the purchase price and must be paid by the recipient upon delivery.

 

Customer Support

    •    For questions, order changes, or shipping concerns, contact us via the website’s support page or email.