
Elegant art creations for your space.
Shipping Policy
A legal disclaimer
Shipping Policy for Art by Docswan
Order Processing Times
• Original Art & Mixed Media: Orders are processed and shipped within 7 days of purchase.
Packaging
• Securely packaged in adjustable corrugated inserts, cardboard or custom boxes, depending on size and fragility.
• All packages include a packing slip and, where applicable, a Certificate of Authenticity.
Shipping Methods & Carriers
• Domestic Shipping: USPS, UPS, and FedEx are available. Carrier is chosen based on artwork size, value, and destination.
• International Shipping: Available for standard artwork sizes. Shipping times and eligibility depend on destination; customs duties and taxes are the buyer’s responsibility.
Shipping Rates
• Local Delivery (within 10 miles): Free; $5 per additional mile beyond 10 miles.
• Domestic Shipping: Calculated at checkout based on artwork size and destination.
• Free Shipping: Orders over $2,500 qualify for free shipping within the United States.
• International Shipping: Rates calculated at checkout. Customer is responsible for any import duties or taxes.
Estimated Delivery Times
• Domestic: 5–7 business days after shipment for ground services.
• International: 7–25 business days, depending on location and carrier.
• Expedited Options: Available at additional cost; contact us for urgent requests.
Order Tracking
• Once shipped, customers receive a confirmation email with tracking information.
Insurance & Liability
• All shipments are insured for the value of the artwork.
• Art by Docswan is not responsible for shipping delays caused by carriers, customs, or peak seasons.
Special Requests
• For rush orders, gifting, or delivery to alternate addresses, contact customer service before ordering.
International Taxes & Duties
• Import taxes and duties are not included in the purchase price and must be paid by the recipient upon delivery.
Customer Support
• For questions, order changes, or shipping concerns, contact us via the website’s support page or email.